Refund policy
Refund Policy
At Deskcomfy, we want you to feel confident with every purchase. If something isn’t right, we’re here to help.
30-Day Return Guarantee
You may request a return or exchange within 30 days of delivery.
To be eligible for a return:
- The item must be in good condition
- All original components and packaging should be included
- Proof of purchase is required
We accept lightly used items, but excessive wear or missing parts may affect your refund eligibility.
Return Process
To start a return, please contact us at support@deskcomfy.com with your order details.
Once your request is approved, we will provide instructions on how and where to send your item.
⚠️ Please do not send items back without prior approval, as they will not be accepted.
Return Shipping
- Customer Responsibility: If you are returning an item due to change of mind, return shipping costs are the customer’s responsibility
- Our Responsibility: If the item is defective, damaged, or incorrect, we will cover the return shipping
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us within 7 days of delivery and include clear photos or videos so we can resolve the issue quickly.
Exchanges
If you would like to exchange your item, the fastest way is to request a return and place a new order.
We will assist you throughout the process to ensure a smooth experience.
Non-Returnable Items
Certain items are not eligible for return, including:
- Personal care items
- Customized or made-to-order products
- Items marked as final sale
If you're unsure, feel free to contact us before purchasing.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
- Approved refunds are issued to your original payment method within 5 business days
- Please allow additional time for your bank or credit card provider to process the refund
If you haven’t received your refund after 10 business days, please contact us.
Order Cancellations
Orders can be canceled within 12 hours of purchase.
After this period, your order may already be processed and shipped.
European Union Customers
If your order is shipped to the EU, you have the right to cancel or return your order within 14 days, in accordance with applicable consumer protection laws.