Shipping policy

Shipping Policy

At Deskcomfy, we aim to deliver your order quickly, safely, and reliably. Please review the details below regarding our shipping process.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been shipped, you will receive a confirmation email with your tracking number and shipping details.

Please note: tracking updates may take 2–3 days to become active after shipment.

Shipping Time

Estimated delivery times vary depending on your location:

United States: 6–14 business days
Europe: 6–14 business days
Canada: 6–15 business days
Australia & New Zealand: 6–14 business days
Asia (e.g. Japan, Singapore): 8–14 business days

Delivery times are estimates and may be affected by factors such as logistics delays, customs processing, or local carrier conditions.

International Shipping & Customs

We ship internationally to most countries.

For international orders:

Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer
Delays caused by customs are outside of our control

Orders refused due to unpaid customs fees are not eligible for refunds.

Tracking Your Order

Once your order is shipped, you will receive tracking information via email.

If you do not see updates immediately, please allow a few days for the carrier system to update.

Shipping Issues

We work with reliable shipping partners, but occasional issues may occur during transit.

If your item arrives damaged, please contact us within 7 days with photo proof
If tracking shows “delivered”, responsibility for the package transfers to the customer
We are not responsible for lost or stolen packages after confirmed delivery
Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.

We are not responsible for:

Orders delivered to incorrect addresses provided by the customer
Packages returned due to incomplete or invalid address
Multiple Shipments

If you ordered multiple items, they may be shipped separately depending on warehouse availability. This helps ensure faster delivery.

Policy Updates

We reserve the right to update this Shipping Policy at any time to reflect changes in our operations or shipping partners.